Refund Policy

Thank you for choosing Tapion. We aim to ensure customer satisfaction with our digital business cards, NFC cards, and store setup services. Please review our refund policy below.

1. Digital Subscription Plans

Digital business card subscriptions are billed on a monthly or annual basis. Due to instant profile access and digital asset allocation, subscription payments are non-refundable once activated.

2. Physical NFC Cards

If your physical NFC card arrives damaged, defective, or with printing errors caused by us, you are eligible for a free replacement card. Please contact us within 7 days of receiving your order with photo proof of the issue.

3. Setup Services

One-time setup fees (Digital Business Card setup / Online Store setup) cover manual customization and media optimization work. Once the setup service has commenced or completed, setup fees are non-refundable.

4. Cancellation Policy

You may cancel your monthly subscription at any time through your dashboard or by contacting support. Your account will remain active until the end of your current billing period.

5. Contact for Refunds

If you believe you qualify for a refund or replacement under special circumstances, feel free to contact us.